Splendid Audio Music [S.A.M] Agreement

Introduction

This agreement details the data handling practices for all the services & activities which are prevalent in our company, including the data and music upload section of splendidaudiomusic.com.

The Platform are made available to users (“you”, “yours”) by Splendid Audio Music hereby will be known as [S.A.M] (“[S.A.M], “we”, “us”, “our”).

Agreement Overview

This agreement (Agreement) has important information on who we are, how and why we collect, store, use, transfer and share personal information, your rights in relation to your personal information, and how to contact us.

From time to time, we develop or may develop and offer new or additional services or platform i.e. www.splendidaudiomusic.com.

These services will also be subject to this Agreement, unless we tell you otherwise when we introduce them. This Agreement should be read alongside, and in addition to S.A.M.’s Terms of Use, and any separate service agreement entered into between us.

This agreement serves as an understanding between the user who signs this agreement and our company, which abides by the company rules to deliver the promise and stand by this agreement.

Defined Terms

Where we have used but have not explained the meaning of a defined term in this Agreement, that defined term has the same meaning as set out under S.A.M.’s Terms of Use.

This agreement is not...

• The S.A.M.’s terms of usage, which is a separate document.
• The Terms of Use outlines the legal contract between you and S.A.M. for using the S.A.M.’s service. It also describes the rules of S.A.M. and your rights as a user of this service.
• In case of your use of any other S.A.M.’s services, they may have their own separate understanding, agreement and privacy policies.

By accessing the Platform, using any medium: website, web, mobile site or otherwise, you consent to us to use your personal information in the way described in the Agreement. If you do not agree to the terms of this Agreement, please do not use, or access our Platform.

This Agreement is divided into the following sections:

1. Personal information we collect
2. How we use your personal information
3. Who we share your personal information with
4. Data storage and retention
5. Your rights
6. Data protection practices
7. Misuse of company property/ties
8. Third party websites, webs and services
9. Explicit content
10. Children
11. Cookies
12. Changes to the agreement
13. How to contact us – Grievance officer

Personal information we collect

Information you give us

• Contact information: Name, addresses, e-mail addresses, phone number, and other contact details.
• Account / login information: Email address, phone number, passwords, third-party logins (Google/Facebook).
• Profile information: Optional profile data such as profile picture.
• Communications: Feedback, comments, queries, issue reports, or any communication you send us.
• Other information: Any additional data you provide with your consent or preferences.
• Song details: Song’s name, genre, title, year of production, year of release, artists involved, stage name, location, country, BTS (if any).

Information we collect when you use our Platform

• Usage data: Search queries, songs you browse/play/share/download, playlists created, favourites, account settings, access times, time spent on pages, inferred interests.
• Technical data: Device model, OS, IP, browser details, language, device IDs, network data, serial numbers, motion data.
• General location data: City/region/country inferred from IP, device settings, or payment currency.
• Cookies: Used to recognise your device, remember preferences, support experience continuity.
• Transactional data: Orders, delivery addresses, payment details (excluding sensitive financial data like bank account/card/UPI).
• Web-specific permissions: Bluetooth, SMS, other web permissions requiring manual approval. Revoking essential permissions may impact dashboard functionality.

Information we receive from other sources

We may receive or tend to seek information about you from third parties, such as authentication partners, or advertising and marketing partners. If you use a different account (such as Google or Facebook) to sign in to our Platform, we receive information such as your name, email address, profile URL and profile picture. This will be explained to you by the third party when you first connect the account with the Platform.

How we use your personal information

• Provide and maintain our Platform — allow you to create/log in to your account, fulfil orders, deliver products/services, process payments, and respond to requests.
• Customise our Platform — e.g. preferred genres or languages, recommend content/services.
• Communicate with you (phone, email, chat, etc.) about your account, purchases, changes to Terms of Use/Agreement, or other critical notifications. (These cannot be disabled unless you delete your account.)
• Send you promotional offers, discounts, or information about new features/services/products. (You can opt out at any time.)
• Respond to your queries, comments, or feedback, resolve issues, and implement suggestions.
• Improve services, test and develop new features, analyse usage and interactions.
• Comply with laws and court orders — maintain required records, respond to law enforcement, provide info to government authorities.
• Protect platform safety and integrity — detect/prevent fraud, recover dues, take legal action to enforce agreements.

Who we share your personal information with

• Partners / service providers: Entities (inside/outside India) that provide customer support, payment processing, hosting, security, marketing, events, promotions, or help with legal compliance.
• S.A.M. group: Other companies/partners in the S.A.M. group that assist with purposes noted above or as in the Terms of Use.
• Legal process: Subpoenas, court orders, legal claims, investigations of illegal activity, suspected fraud, safety risks, or other legal obligations.
• Business transfers: In case of mergers, acquisitions, or business ownership changes, your information may be transferred. You will be notified, and it may then be subject to a different agreement.

Data storage and retention

Our company is located in India. We store and process your personal data in India. However, we may transfer your personal data to our service providers or partners in other parts of the world.

We will keep your personal information as long as it necessary to provide you services on the Platform or for the purposes for which the data was obtained. To ensure compliance with applicable laws or other legal obligations, or to exercise our legal rights, we may need to retain information even after you have requested us to erase your personal data, terminated your account with us, or stopped using the Platform. We may also keep your contact information and other details for fraud prevention, for the exercise/defence of a legal claim, or for providing evidence in legal proceedings.

Post termination, we may continue to store, use, and share aggregated anonymised data for any purpose, including purposes not listed above. Anonymised data cannot be used to identify you.

Your rights

If you wish to access, verify, correct or update any of your personal information collected through the Platform, you may write to us at the email address listed below.

We (or our service providers or partners) may communicate with you through voice calls, text messages, emails, Platform notifications, or other means. The communication may relate to:

• Your purchases, payments, or other messages related to your use of the Platform,
• Offers or promotions about our Platform, new features or services.

You may opt out of receiving information about promotional offers by writing to our grievance officer. We may still need to send you non-promotional communication (information about the Platform and services).

You may have certain additional rights regarding your personal information based on your local laws. This could include the right to:

• Ask us for a copy of your personal data;
• Ask that we amend or update your personal data if it is inaccurate or outdated;
• Withdraw consent if our collection and processing of your data was based on your consent. If you withdraw consent, we may not be able to provide products and services to you;
• Request deletion of your data. However, we may not be able to delete your data if we are required to retain it for compliance with a legal obligation, enforcing the Terms of Use, or for exercising our legal claims, or other reasons permitted under law.

Where permitted by applicable law, we may ask you to pay reasonable costs for complying with your requests to exercise your rights. To learn more or to exercise your rights, please write to us at the email address mentioned below.

Data protection and security practices

We employ adequate technical and organisational security measures to protect your personal information. Some of these include: firewalls, encryption, and access controls. However, we do not guarantee that personal data will be completely protected. Any transmission of personal data by you is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform, such as by the illegal acts of third parties.

Misuse of company property/ties

We strictly prohibit the use of our company/ies property in any manner for the use of recreation, publicity, references, data, logo, duplication, plagiarism in any form or format, unless a written intimation is given and our prior permission is requested in black and white.

Our company is not responsible or liable for any dispute arising out of these issues and in case of any legal matter, the entire cost of legal proceedings and the counsel fee shall be collected from the user.

Third party websites, webs, and services

The Platform may contain links to third party websites, webs, or services, such as websites of our partners, or third-party websites that contain informational or other content. This Agreement does not apply to collection, use, storage, sharing, etc. by third parties when you visit or interact with their websites or services, even if they are our partners and display our branding on their website or service. Data collected by third parties is subject to their own privacy policies and privacy practices.

We (and any other S.A.M. group company; or any of our S.A.M. company directors, officers, agents, contractors, sub-contractors or workers) have no responsibility or liability for the content, activities and services relating to those linked websites, and for data collection, use, storage, sharing, etc. by third parties.